1. Overall Job Purposes
VAS Specialist is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic/ cross border trucking and performing other value-added services as required.
2. Main Tasks & Key Responsibilities
· Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.
· Ensure all documents are complete and correct before proceeding with customs clearance.
· Prepare and process import and export declarations according to current customs regulations.
· Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the team leader or trade compliance manager when needed.
· Arrange appropriate trucking plans.
· Work with relevant parties to arrange cross-border trucking service
· Manage supplier performance for all required services.
· Ensure all timestamps and milestones are updated correctly and on time.
· Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).
· Manage files in the DGF operational system end-to-end (from file creation and document upload to billing and file closure).
· Ensure customs and transportation documents (POD, etc.) are archived properly as per internal requirements.
· Perform required post audits.
· Prepare necessary internal and customer reports.
· Participate in or lead continuous improvement projects.

· Compliance and continuous improvement mindset.
· Strong attention to detail and accuracy.
· Open-minded attitude.
· Good teamwork spirit.
· Ability to work under pressure and meet tight deadlines.
· Proven experience in customs brokerage, import/export operations, domestic/ cross-border transportation, or a similar role.
· Customs brokerage license (is a plus).
· Strong communication and problem-solving skills.
· High degree of written, verbal, and organizational skills.
· Proficient in English, especially in writing and speaking